Frequently asked questions

FAQ

What is a charging solution?

A charging solution is a service that includes everything involved in realising a charging facility, such as installation and maintenance.

How can I get in touch with Revolt?

You can contact us in several ways. Click here for the possibilities.

Can I become a Revolt customer as a private individual?

No, our all-in-one charging solution is a business service. However, it is possible for private individuals to charge at our charging stations.

What should I do if the charging station indicates a malfunction?

There is a telephone number on the charging station to report malfunctions. The number is available 24 hours a day.

Can I advertise on the network of Revolt?

Yes, that is possible. For more information click here.

Are Revolt products certified?

Yes, our products meet the applicable safety standards.

I have a complaint. Where can I make this complaint?

We are very sorry that you have a complaint. We therefore want to do everything we can to resolve your complaint as well as possible. Do you have a complaint about a charging station? Then we ask you to contact our service partner directly via telephone number +31 (0)850 200 904. Do you have another complaint? Then please contact us.

How does our charging station work?

You can easily connect your charging cable to our charging stations. You start your charging session by holding your charging card or tag against the RFID scanner.

What is the charging capacity of one charging point?

Our charging points deliver up to 22 kW of power, but depend on the available power supply and capacity.

Which charging cable can be used for charging?

Our charging stations are equipped with charging input type 2.

Which charging cards are accepted on a charging point of Revolt?

You can charge at our charging points with any charging card recognised in the Netherlands.

Is it possible to add more charging stations to my charging solution after installation?

Yes, this is possible. Please contact us for this.

What happens if the power goes out during the charging process?

The charging process will automatically resume once the power failure is resolved. You can remove the plug at any time and the charging transaction will then be settled.

What can the Battery be used for?
  • Charging electric vehicles & equipmen
  • Storing locally generated energy
  • Providing a temporary solution for energy shortages (temporary grid reinforcement)
  • Avoid peak load and reactive current
What is the power of the Battery?

A unique feature of the Revolt Battery is its flexibility in power. The package has a standard usable power of 245 kW, which can be scaled up to 1.2 MW. This is possible by connecting multiple battery sets of 245 kW to the same converter.

How can the battery be moved?

The unit can be moved in two ways:

• With the container attachment points that are located on all corners of the units

• With a forklift, the units are equipped with a forklift plate at the bottom

What does an all-in-one Battery subscription look like?

With an all-in-one Battery subscription, you are completely taken care of. Hardware, transport, installation and service are included for a fixed, periodic rate.

What output connections does the Battery have?

The output connection consists of Powerlocks. These Powerlocks can be connected to a distribution box with all possible connections. The distribution box is included in the subscription.

Which connections are needed to charge the Battery?

The Revolt Battery is charged from a construction connection with a CEE plug with a maximum capacity of 125 amps. The Revolt Battery can be charged from 32 amps.

What safety features does the Battery have?

The Revolt Battery is designed to function in extreme conditions. Therefore, safety is an important point of attention in the development. For example, the cells in the Revolt Battery are positioned in a certain way so that they cannot ignite each other in an internal fire.

What modes does the converter have?

The converter of the Revolt Battery has a number of standard pre-programmed modes:

  • Island mode: create an independent network through the voltage source mode of the inverter
  • Rapid peak shaving: this mode supports the battery to handle peak power demand moments. In case of a grid failure, the converter seamlessly switches to Island mode
  • Smart Microgrid: the Battery can be used to integrate solar or wind power generation
  • Grid deployment: buy or generate electricity in off-peak hours, store it and sell it at the peak price
What is the weight of the Battery?

The Battery consists of a set of two parts: a converter and a battery pack. Both modules weigh approx. 3 tons, which means a standard weight of 6 tons in total. Each battery pack added to these weighs 3 tons.

Can the Battery be used indoors?

Yes, the Battery has an internal cooling system to ensure it is always at the right temperature. Therefore it is important that there is a supply of fresh air. Together with our customer, we ensure that the location complies with all our safety regulations.

Does Revolt produce the Battery itself?

The Battery is produced in collaboration with our partner Northvolt. Northvolt is a progressive battery manufacturer in Europe. The cells are made of Lithium.

What does Revolt do if the battery malfunctions?

The Battery can be read remotely. This means that we act immediately in case of questions, changes or malfunctions.

How do I start a charging session?

Connect your electric vehicle to the charging station using the charging cable. Then, place your charging card or fob against the scanner on the charging station, or scan the QR code on the post and enter your credit card details on the web page.

If you initiate the charging session by scanning the QR code, you'll receive an email confirming that the charging session has begun.

How do I end a charging session?

Hold your charging card or tag in front of the charging station's scanner. Next, remove the charging cable from the station and your electric car, and you're ready to hit the road.

If you initiated the charging session by scanning the QR code, simply conclude it on the webpage where you initiated the session or in the confirmation email you received.

What are the accepted payment methods at the charging station?

You can make payments using a charging card, charging fob, or credit card.

Can I use iDeal for payment at the charging station?

No, currently iDeal is not accepted. However, this option will be available in the future.

How do I confirm the charging status?

Once the charging session has successfully commenced, you will hear a 'beep,' and the light on the side of the charging station will turn blue, indicating that your electric vehicle is charging.

There's a red light on the charging station, what should I do?

When the red light is on, it indicates a malfunction. Report the issue through the app or call our helpline at 085 4014 133. This number is available 24/7.

I started the charging session by scanning the QR code and accidentally closed the webpage, entering the wrong email address. How do I stop the charging session?

In this case, contact our helpline. You can reach them 24/7 at 085 4014 133.

How do I check the charging status of my car?

It varies for each electric car. Some cars are connected to an app where you can check the charging status. 

If your electric car doesn't have an app, you can check the status on your car's dashboard.

What is the cost of charging my electric car?

It varies by charging station. When you scan the QR code on the charging station, you'll see the rate per kWh (excluding VAT). 

Revolt does not charge a start fee. If you're using a charging card or tag from another provider, they may have a start fee or additional costs.

Why do I pay a different rate at each Revolt charging station?

The charging station rate is based on the energy rate of the landowner. Since energy rates vary, you pay a different rate at each charging station.

How long does it take to charge my electric car?

It typically takes between 2 and 4 hours to charge your car up to 80%. 

The exact charging time depends on your battery capacity, the charging station's power, and your electric car's charging speed.

What charging cable can I use?

You can connect your electric car to our charging stations with a type 2 charging cable, which is standard for most electric cars.

What happens if the power goes out during charging?

The charging session automatically resumes once the power outage is resolved. Additionally, you can remove the plug at any time, and the charging transaction will be settled.

Where can I find an overview of my charging sessions?

You can find an overview of your charging sessions on the online platform of your charging card provider.

If you started the session by scanning the QR code, you'll receive a transaction overview by email after ending the session.

Which charging card can I use at Revolt charging stations?

You can use any Dutch charging card at our charging stations.

What is the power of one charging point?

Our charging points have a power capacity of up to 22 kW. The actual power output depends on the available power supply and capacity.

Are Revolt charging stations regular or fast chargers?

Revolt charging stations are regular chargers (AC) and not fast chargers (DC).

How much does the Revolt charging card cost?

The Revolt charging card is priced at €3.50 per month and can be canceled on a monthly basis.

How does the Revolt charging card work?

With the Revolt charging card, you can easily pay at almost any charging station in the Netherlands. Simply hold the card in front of the scanner on the charging station.

At the end of the month, you will receive an invoice for your charging sessions.

Additionally, the charging card is linked to an online platform. In this dashboard, you can view a summary of all charging transactions and locations. This data can be easily exported and shared with colleagues.

Can I apply for a Revolt charging card if I'm not a Revolt customer?

No, currently only Revolt customers can apply for a charging card.

How do I apply for one or more Revolt charging cards?

You can easily apply for a Revolt charging card online.

Do I have to pay an initial fee for charging with the Revolt charging card?

No, there is no initial fee for charging with the Revolt charging card.

At which charging points can I use the Revolt charging card?

The Revolt charging card is ideal for the Revolt charging stations in your parking area.

Additionally, the card works at most public charging points throughout the Netherlands, excluding fast chargers such as Fastned.

Can I use the Revolt charging card abroad?

Yes, you can use the Revolt charging card abroad.

What should I do if my Revolt charging card isn't working?

Send an email to operations@revoltzero.com or call the support number on the charging point, and we'll resolve the issue for you as quickly as possible.

What should I do if I've lost or if my Revolt charging card is stolen?

Send an email to operations@revoltzero.com, and we'll address the issue as quickly as possible.

How do I cancel my Revolt charging card?

After a 12-month period, the card can be canceled on a monthly basis. Simply send an email to operations@revoltzero.com.

How sustainable is the Revolt charging card?

All Revolt products are manufactured in the Netherlands, ensuring the most sustainable production chain possible.

What does a charging station subscription cost?

A variable charging station subscription ranges from €0 to €59 per month. With this subscription, you pay a limited fee for the charged energy of €0,15-0,20 per kWh.

A fixed subscription costs €94 per month. With this subscription, you do not pay any additional fees for the charged energy.

Where can I find an overview of my charging sessions?

You can find this overview in your personalized online dashboard.